Public Offer
Welcome to the website of RefundLaw! We are pleased to offer a comprehensive range of legal services designed to address your legal needs. Our firm specialises in providing professional legal assistance to both individuals and businesses.
We understand how vital reliable legal support is in today’s complex environment. That’s why we take a holistic approach that includes consultations, legal analysis, document preparation, court representation, and other services to help you effectively protect your rights and interests.
This public offer (the “Offer”) is a formal proposal by a sole trader operating under the business name “RefundLaw” (Registration Number: 324470400093538), to enter into a legally binding agreement for the provision of legal services as described herein and on the terms and conditions set out in this Offer.
The full text of this Offer Agreement (the “Agreement”) is available at: https://refundlaw.co.uk/terms
1. Definitions
1.1 Offer – this proposal by a sole trader registered under Registration Number 324470400093538 and trading as RefundLaw, addressed to an indefinite number of persons, to enter into an agreement for the provision of legal services as set out in this document.
1.2 Client – an individual or legal entity who accepts the Offer and wishes to receive legal services from RefundLaw.
1.3 RefundLaw – a sole trader providing legal services including consultations, document drafting, and court representation.
1.4 Services – a set of actions related to legal assistance, including but not limited to, legal consultations, document review and analysis, legal drafting, and representation before courts and other relevant authorities.
1.5 Agreement – the legally binding arrangement entered into between RefundLaw and the Client upon acceptance of this Offer, governing the provision and payment for legal services, as well as the rights and responsibilities of both parties.
1.6 Invoice – a document issued by RefundLaw to the Client containing information about the cost of legal services, payment deadlines, and other relevant financial terms.
1.7 Work – specific legal actions and tasks carried out by RefundLaw within the scope of the Services, aimed at achieving the Client’s legal objectives.
1.8 Payment Details – the information required for payment of RefundLaw’s services, including bank account details and other accepted payment methods.
1.9 Parties – collectively refers to RefundLaw and the Client; each individually referred to as a “Party”.
2. Scope of the Agreement
2.1 The Client instructs, and RefundLaw agrees, to provide legal services in accordance with the terms of this Agreement.
3. Acceptance of the Offer
3.1 The Client enters into a binding contract with RefundLaw upon acceptance of this Offer. Acceptance is deemed to occur automatically upon the Client’s first visit to the RefundLaw website (https://refundlaw.co.uk/). By accessing the website, the Client acknowledges that they have read, understood, and agreed to the terms of this Offer. If the Client does not agree to the terms, they must immediately stop using the website and leave it. Continued use of the site constitutes full and unconditional acceptance of this Offer.
4. Rights and Obligations of the Parties
4.1. Obligations of RefundLaw:
4.1.1. RefundLaw shall provide legal services in accordance with applicable professional standards and regulations, taking into account the Client’s instructions, provided such instructions are communicated clearly and in a timely manner.
4.1.2. RefundLaw shall perform the services within the agreed timeframe, provided that the Client supplies all necessary information and documentation without undue delay.
4.1.3. RefundLaw shall keep the Client reasonably informed about the progress of the services and provide updates, recommendations, and relevant documentation as appropriate.
4.2. Rights of RefundLaw:
4.2.1. RefundLaw reserves the right to request all information, documentation, and access required to provide the services. The Client is obligated to provide such information within a reasonable timeframe.
4.2.2. RefundLaw may modify the approach or methods used in delivering services where reasonably necessary to achieve optimal results, provided the Client is notified in advance.
4.2.3. RefundLaw may suspend the provision of services in the event of non-payment or failure by the Client to provide required information. In such cases, any agreed deadlines shall be extended accordingly.
4.3. Obligations of the Client:
4.3.1. The Client shall provide all information, documents, and access reasonably necessary for the delivery of the services. This includes providing such materials within any agreed deadlines.
4.3.2. The Client shall pay all fees in accordance with the terms set out in invoices issued by RefundLaw. Failure to pay on time may result in suspension of services.
4.3.3. The Client shall cooperate fully with RefundLaw, including providing feedback, responding to requests, and participating in the service delivery process as needed.
4.4. Rights of the Client:
4.4.1. The Client has the right to receive regular updates regarding the progress and outcome of services.
4.4.2. The Client may suggest reasonable changes to the scope or parameters of services, provided such suggestions are made in a timely manner and do not conflict with professional or legal obligations.
5. Services
5.1. Service Fees:
5.1.1. The pricing of legal consultations is as follows:
• Business legal consultation: £200
• Individual legal consultation: £90
(Prices may vary depending on exchange rates and will be confirmed at the time of booking.)
5.1.2. Other legal services are subject to individual quotations and will be agreed with the Client in advance.
5.2. Payment Terms:
5.2.1. Clients may pay for services via the RefundLaw website using the available payment methods. Services will commence once payment has been successfully received.
5.2.2. If the service includes additional elements not previously quoted, these will be discussed with the Client beforehand and charged separately.
5.3. Commencement of Services:
5.3.1. RefundLaw shall begin providing services upon confirmation of successful payment. Any delay in payment may result in a corresponding delay in the commencement of services.
5.4. Refunds and Cancellations:
5.4.1. If the Client cancels or changes the scope of services after work has commenced, any refund will be subject to a separate agreement or mutual understanding based on the work completed.
5.4.2. The Client may cancel a consultation before services begin. In such cases, the advance payment will be refunded minus any reasonable administrative or preparatory costs incurred by RefundLaw.
5.5. Additional Expenses:
5.5.1. Any additional expenses necessary for the provision of services (e.g., third-party costs, disbursements) will be agreed in advance and charged separately to the Client.
6. Services Involving Intelligent Legal Technology
6.1. To enhance efficiency and convenience, RefundLaw may use intelligent technology tools to assist in the preparation of legal documents such as contracts, agreements, claims, and complaints.
6.2. These services include not only the generation of documents, but also the design, structuring, and refinement of input data and prompts based on information provided by the Client. RefundLaw plays an active role in shaping queries to ensure that generated results meet the Client’s needs.
6.3. RefundLaw provides guidance on optimising data inputs for intelligent legal systems to maximise the accuracy and relevance of outcomes. The reliability of such outcomes depends directly on the completeness and accuracy of the Client’s initial input.
6.4. RefundLaw assists at all stages of using intelligent legal tools — from understanding the Client’s needs to refining the final documents. This support is aimed at reducing errors and ensuring compliance with legal standards. However, the final responsibility for the input data rests with the Client.
6.5. RefundLaw shall not be held liable for the outcome of documents generated through automated tools. While assistance is provided, the final result depends on the accuracy of the data and the functionality of the underlying technologies.
6.6. If the generated documents require revision or improvement, the Client may request additional consultation and editing services. RefundLaw offers professional review services to ensure legal compliance and quality.
6.7. Where necessary, RefundLaw experts are available to support the Client through the process of using intelligent tools, including answering queries and offering practical recommendations to improve the final documents.
6. Service Delivery and Completion
6.1. RefundLaw undertakes to deliver services in accordance with the consultation type selected by the Client (self-employed, company, or individual) and the terms agreed upon. Services shall be deemed complete once all tasks associated with the selected consultation type have been fulfilled.
6.2. Updates on the progress and completion of services will be provided through communication channels agreed between the Parties, including but not limited to email or messaging applications.
6.3. Services shall be considered duly rendered unless the Client raises any objections or requests corrections within five (5) business days of receiving notice of completion from RefundLaw.
7. Liability
7.1. Liability of RefundLaw:
7.1.1. RefundLaw is responsible for delivering services in accordance with the selected consultation type and applicable professional standards. Errors in service delivery will be corrected without additional cost to the Client.
7.1.2. The liability of RefundLaw is limited to the amount paid by the Client for the relevant services. RefundLaw shall not be held liable for any indirect losses or loss of profit incurred by the Client or third parties.
7.2. Liability of the Client:
7.2.1. The Client is responsible for providing complete and accurate information necessary for service delivery. In the event that delays or deficiencies in service result from the Client’s failure to provide such information, the Client shall compensate RefundLaw for any associated losses or expenses.
7.2.2. The Client is responsible for the timely payment of all service fees. In case of delayed payment, RefundLaw may suspend services until the outstanding amount is settled. Additional charges may apply for delays.
8. Confidentiality
8.1. Confidentiality Obligations:
8.1.1. Both Parties agree to maintain strict confidentiality of all information exchanged in the course of this Agreement and not to disclose such information to third parties without prior written consent. Confidential information includes any business, technical, financial, or operational information not publicly available.
8.1.2. Confidential information shall be used solely for the purpose of fulfilling obligations under this Agreement.
8.2. Exceptions:
8.2.1. Information is not considered confidential if it is already in the public domain or becomes public through no breach of this Agreement.
8.2.2. Disclosure may be required by law, regulation, or official request from regulatory or governmental authorities. Where legally permissible, the disclosing Party shall notify the other Party in advance of such disclosure.
8.3. Protection of Confidential Information:
8.3.1. Each Party shall take all reasonable steps to protect confidential information from unauthorised access, use, disclosure, or destruction, using at least the same level of care as it uses to protect its own confidential information.
8.4. Return or Destruction of Information:
8.4.1. Upon termination of the Agreement, either Party may request the return or secure destruction of all confidential materials, unless retention is required by applicable law.
8.4.2. Confirmation of destruction shall be provided upon request.
8.5. Breach of Confidentiality:
8.5.1. Any breach of confidentiality shall result in liability for direct damages and related costs incurred by the non-breaching Party.
9. Termination of the Agreement
9.1. Grounds for Termination:
9.1.1. Mutual Agreement:
The Agreement may be terminated at any time by mutual written consent of the Parties.
9.1.2. Material Breach:
Either Party may terminate the Agreement in case of a material breach by the other Party, by giving thirty (30) days' written notice specifying the nature of the breach.
9.2. Termination by the Client:
9.2.1. The Client may cancel services before the commencement of a consultation. Any advance payment will be refunded, less administrative and preparatory expenses.
9.2.2. If services have already commenced, the Client shall pay in full for the selected consultation type. Any potential refund for unused services shall be subject to mutual agreement.
9.3. Termination by RefundLaw:
9.3.1. RefundLaw reserves the right to terminate the Agreement in case of repeated late payments. Written notice shall be provided, allowing the Client seven (7) days to settle any outstanding amounts.
9.3.2. RefundLaw may also terminate the Agreement if the Client repeatedly fails to provide necessary information. The Client shall have seven (7) days from notification to rectify the issue.
9.4. Consequences of Termination:
9.4.1. Upon termination, the Parties shall settle all outstanding payments within ten (10) days. The Client shall pay for all work completed up to the date of termination.
9.4.2. Each Party shall return or delete all materials and documentation received during the course of the Agreement.
9.5. Force Majeure:
9.5.1. Neither Party shall be liable for failure to fulfil obligations due to events beyond their control (force majeure). If such circumstances persist for more than sixty (60) days, either Party may terminate the Agreement.
10. General Provisions
10.1. Amendments:
10.1.1. Amendments to this Agreement may be made at any time by mutual consent.
10.1.2. Changes shall take effect upon publication, unless otherwise stated.
10.2. Governing Law:
10.2.1. This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved under the exclusive jurisdiction of the courts of England and Wales.
10.3. Term of the Agreement:
10.3.1. The Agreement takes effect upon acceptance of the Offer and remains in force until the Parties have fulfilled all obligations or unless terminated earlier under the terms herein.
10.3.2. If required, the Parties shall cooperate to update the Agreement in writing.
10.4. Severability:
10.4.1. If any provision is found invalid or unenforceable, the remainder shall remain in full force. The invalid term shall be replaced with a valid provision reflecting the original intent.
10.5. Entire Agreement:
10.5.1. This Agreement, including its schedules and attachments, constitutes the entire agreement between the Parties and supersedes all prior agreements relating to its subject matter.
10.6. Signatures and Format:
10.6.1. The Agreement may be executed in electronic or paper form. Both versions have equal legal force.
11. Personal Data Processing
11.1. Definitions and Purpose:
11.1.1. “Personal data” includes any data that can identify an individual (e.g. full name, contact details, email address) provided by the Client during the conclusion or performance of the Agreement.
11.1.2. Personal data is processed for the following purposes:
• Execution and termination of this Agreement;
• Communication with the Client, including updates and technical support;
• Compliance with legal obligations (e.g. tax and accounting);
• Service quality analysis and improvement.
11.2. Collection and Processing:
11.2.1. Personal data may be collected via website forms, email, phone, or during service delivery.
11.2.2. Processing is carried out both automatically and manually, depending on the purpose.
11.3. Data Subject Rights:
11.3.1. Clients may request access to, correction of, or deletion of their personal data. Requests must be submitted via the contact details provided on the RefundLaw website.
11.3.2. Clients may request data deletion where legally permissible. Deletion shall occur within a reasonable time unless a legal basis for retention exists.
11.4. Disclosure to Third Parties:
11.4.1. Personal data may be shared with third parties where necessary to perform the Agreement or comply with legal obligations (e.g. accountants, tax authorities, IT service providers).
11.4.2. Any such sharing is governed by contracts ensuring the third party’s compliance with data protection requirements.
11.5. Data Security:
11.5.1. RefundLaw takes appropriate organisational and technical measures to protect personal data, including encryption, access control, and periodic security reviews.
11.6. Data Retention:
11.6.1. Data is retained only as long as necessary for the purposes stated in clause 11.1.2 and in accordance with legal requirements. It is then deleted or anonymised.
11.6.2. Retention may be extended by legal necessity or at the Client’s request.
11.7. Policy Changes:
11.7.1. RefundLaw may update this data policy at any time. Updates will be published on the website and take effect upon publication unless stated otherwise.
We understand how vital reliable legal support is in today’s complex environment. That’s why we take a holistic approach that includes consultations, legal analysis, document preparation, court representation, and other services to help you effectively protect your rights and interests.
This public offer (the “Offer”) is a formal proposal by a sole trader operating under the business name “RefundLaw” (Registration Number: 324470400093538), to enter into a legally binding agreement for the provision of legal services as described herein and on the terms and conditions set out in this Offer.
The full text of this Offer Agreement (the “Agreement”) is available at: https://refundlaw.co.uk/terms
1. Definitions
1.1 Offer – this proposal by a sole trader registered under Registration Number 324470400093538 and trading as RefundLaw, addressed to an indefinite number of persons, to enter into an agreement for the provision of legal services as set out in this document.
1.2 Client – an individual or legal entity who accepts the Offer and wishes to receive legal services from RefundLaw.
1.3 RefundLaw – a sole trader providing legal services including consultations, document drafting, and court representation.
1.4 Services – a set of actions related to legal assistance, including but not limited to, legal consultations, document review and analysis, legal drafting, and representation before courts and other relevant authorities.
1.5 Agreement – the legally binding arrangement entered into between RefundLaw and the Client upon acceptance of this Offer, governing the provision and payment for legal services, as well as the rights and responsibilities of both parties.
1.6 Invoice – a document issued by RefundLaw to the Client containing information about the cost of legal services, payment deadlines, and other relevant financial terms.
1.7 Work – specific legal actions and tasks carried out by RefundLaw within the scope of the Services, aimed at achieving the Client’s legal objectives.
1.8 Payment Details – the information required for payment of RefundLaw’s services, including bank account details and other accepted payment methods.
1.9 Parties – collectively refers to RefundLaw and the Client; each individually referred to as a “Party”.
2. Scope of the Agreement
2.1 The Client instructs, and RefundLaw agrees, to provide legal services in accordance with the terms of this Agreement.
3. Acceptance of the Offer
3.1 The Client enters into a binding contract with RefundLaw upon acceptance of this Offer. Acceptance is deemed to occur automatically upon the Client’s first visit to the RefundLaw website (https://refundlaw.co.uk/). By accessing the website, the Client acknowledges that they have read, understood, and agreed to the terms of this Offer. If the Client does not agree to the terms, they must immediately stop using the website and leave it. Continued use of the site constitutes full and unconditional acceptance of this Offer.
4. Rights and Obligations of the Parties
4.1. Obligations of RefundLaw:
4.1.1. RefundLaw shall provide legal services in accordance with applicable professional standards and regulations, taking into account the Client’s instructions, provided such instructions are communicated clearly and in a timely manner.
4.1.2. RefundLaw shall perform the services within the agreed timeframe, provided that the Client supplies all necessary information and documentation without undue delay.
4.1.3. RefundLaw shall keep the Client reasonably informed about the progress of the services and provide updates, recommendations, and relevant documentation as appropriate.
4.2. Rights of RefundLaw:
4.2.1. RefundLaw reserves the right to request all information, documentation, and access required to provide the services. The Client is obligated to provide such information within a reasonable timeframe.
4.2.2. RefundLaw may modify the approach or methods used in delivering services where reasonably necessary to achieve optimal results, provided the Client is notified in advance.
4.2.3. RefundLaw may suspend the provision of services in the event of non-payment or failure by the Client to provide required information. In such cases, any agreed deadlines shall be extended accordingly.
4.3. Obligations of the Client:
4.3.1. The Client shall provide all information, documents, and access reasonably necessary for the delivery of the services. This includes providing such materials within any agreed deadlines.
4.3.2. The Client shall pay all fees in accordance with the terms set out in invoices issued by RefundLaw. Failure to pay on time may result in suspension of services.
4.3.3. The Client shall cooperate fully with RefundLaw, including providing feedback, responding to requests, and participating in the service delivery process as needed.
4.4. Rights of the Client:
4.4.1. The Client has the right to receive regular updates regarding the progress and outcome of services.
4.4.2. The Client may suggest reasonable changes to the scope or parameters of services, provided such suggestions are made in a timely manner and do not conflict with professional or legal obligations.
5. Services
5.1. Service Fees:
5.1.1. The pricing of legal consultations is as follows:
• Business legal consultation: £200
• Individual legal consultation: £90
(Prices may vary depending on exchange rates and will be confirmed at the time of booking.)
5.1.2. Other legal services are subject to individual quotations and will be agreed with the Client in advance.
5.2. Payment Terms:
5.2.1. Clients may pay for services via the RefundLaw website using the available payment methods. Services will commence once payment has been successfully received.
5.2.2. If the service includes additional elements not previously quoted, these will be discussed with the Client beforehand and charged separately.
5.3. Commencement of Services:
5.3.1. RefundLaw shall begin providing services upon confirmation of successful payment. Any delay in payment may result in a corresponding delay in the commencement of services.
5.4. Refunds and Cancellations:
5.4.1. If the Client cancels or changes the scope of services after work has commenced, any refund will be subject to a separate agreement or mutual understanding based on the work completed.
5.4.2. The Client may cancel a consultation before services begin. In such cases, the advance payment will be refunded minus any reasonable administrative or preparatory costs incurred by RefundLaw.
5.5. Additional Expenses:
5.5.1. Any additional expenses necessary for the provision of services (e.g., third-party costs, disbursements) will be agreed in advance and charged separately to the Client.
6. Services Involving Intelligent Legal Technology
6.1. To enhance efficiency and convenience, RefundLaw may use intelligent technology tools to assist in the preparation of legal documents such as contracts, agreements, claims, and complaints.
6.2. These services include not only the generation of documents, but also the design, structuring, and refinement of input data and prompts based on information provided by the Client. RefundLaw plays an active role in shaping queries to ensure that generated results meet the Client’s needs.
6.3. RefundLaw provides guidance on optimising data inputs for intelligent legal systems to maximise the accuracy and relevance of outcomes. The reliability of such outcomes depends directly on the completeness and accuracy of the Client’s initial input.
6.4. RefundLaw assists at all stages of using intelligent legal tools — from understanding the Client’s needs to refining the final documents. This support is aimed at reducing errors and ensuring compliance with legal standards. However, the final responsibility for the input data rests with the Client.
6.5. RefundLaw shall not be held liable for the outcome of documents generated through automated tools. While assistance is provided, the final result depends on the accuracy of the data and the functionality of the underlying technologies.
6.6. If the generated documents require revision or improvement, the Client may request additional consultation and editing services. RefundLaw offers professional review services to ensure legal compliance and quality.
6.7. Where necessary, RefundLaw experts are available to support the Client through the process of using intelligent tools, including answering queries and offering practical recommendations to improve the final documents.
6. Service Delivery and Completion
6.1. RefundLaw undertakes to deliver services in accordance with the consultation type selected by the Client (self-employed, company, or individual) and the terms agreed upon. Services shall be deemed complete once all tasks associated with the selected consultation type have been fulfilled.
6.2. Updates on the progress and completion of services will be provided through communication channels agreed between the Parties, including but not limited to email or messaging applications.
6.3. Services shall be considered duly rendered unless the Client raises any objections or requests corrections within five (5) business days of receiving notice of completion from RefundLaw.
7. Liability
7.1. Liability of RefundLaw:
7.1.1. RefundLaw is responsible for delivering services in accordance with the selected consultation type and applicable professional standards. Errors in service delivery will be corrected without additional cost to the Client.
7.1.2. The liability of RefundLaw is limited to the amount paid by the Client for the relevant services. RefundLaw shall not be held liable for any indirect losses or loss of profit incurred by the Client or third parties.
7.2. Liability of the Client:
7.2.1. The Client is responsible for providing complete and accurate information necessary for service delivery. In the event that delays or deficiencies in service result from the Client’s failure to provide such information, the Client shall compensate RefundLaw for any associated losses or expenses.
7.2.2. The Client is responsible for the timely payment of all service fees. In case of delayed payment, RefundLaw may suspend services until the outstanding amount is settled. Additional charges may apply for delays.
8. Confidentiality
8.1. Confidentiality Obligations:
8.1.1. Both Parties agree to maintain strict confidentiality of all information exchanged in the course of this Agreement and not to disclose such information to third parties without prior written consent. Confidential information includes any business, technical, financial, or operational information not publicly available.
8.1.2. Confidential information shall be used solely for the purpose of fulfilling obligations under this Agreement.
8.2. Exceptions:
8.2.1. Information is not considered confidential if it is already in the public domain or becomes public through no breach of this Agreement.
8.2.2. Disclosure may be required by law, regulation, or official request from regulatory or governmental authorities. Where legally permissible, the disclosing Party shall notify the other Party in advance of such disclosure.
8.3. Protection of Confidential Information:
8.3.1. Each Party shall take all reasonable steps to protect confidential information from unauthorised access, use, disclosure, or destruction, using at least the same level of care as it uses to protect its own confidential information.
8.4. Return or Destruction of Information:
8.4.1. Upon termination of the Agreement, either Party may request the return or secure destruction of all confidential materials, unless retention is required by applicable law.
8.4.2. Confirmation of destruction shall be provided upon request.
8.5. Breach of Confidentiality:
8.5.1. Any breach of confidentiality shall result in liability for direct damages and related costs incurred by the non-breaching Party.
9. Termination of the Agreement
9.1. Grounds for Termination:
9.1.1. Mutual Agreement:
The Agreement may be terminated at any time by mutual written consent of the Parties.
9.1.2. Material Breach:
Either Party may terminate the Agreement in case of a material breach by the other Party, by giving thirty (30) days' written notice specifying the nature of the breach.
9.2. Termination by the Client:
9.2.1. The Client may cancel services before the commencement of a consultation. Any advance payment will be refunded, less administrative and preparatory expenses.
9.2.2. If services have already commenced, the Client shall pay in full for the selected consultation type. Any potential refund for unused services shall be subject to mutual agreement.
9.3. Termination by RefundLaw:
9.3.1. RefundLaw reserves the right to terminate the Agreement in case of repeated late payments. Written notice shall be provided, allowing the Client seven (7) days to settle any outstanding amounts.
9.3.2. RefundLaw may also terminate the Agreement if the Client repeatedly fails to provide necessary information. The Client shall have seven (7) days from notification to rectify the issue.
9.4. Consequences of Termination:
9.4.1. Upon termination, the Parties shall settle all outstanding payments within ten (10) days. The Client shall pay for all work completed up to the date of termination.
9.4.2. Each Party shall return or delete all materials and documentation received during the course of the Agreement.
9.5. Force Majeure:
9.5.1. Neither Party shall be liable for failure to fulfil obligations due to events beyond their control (force majeure). If such circumstances persist for more than sixty (60) days, either Party may terminate the Agreement.
10. General Provisions
10.1. Amendments:
10.1.1. Amendments to this Agreement may be made at any time by mutual consent.
10.1.2. Changes shall take effect upon publication, unless otherwise stated.
10.2. Governing Law:
10.2.1. This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be resolved under the exclusive jurisdiction of the courts of England and Wales.
10.3. Term of the Agreement:
10.3.1. The Agreement takes effect upon acceptance of the Offer and remains in force until the Parties have fulfilled all obligations or unless terminated earlier under the terms herein.
10.3.2. If required, the Parties shall cooperate to update the Agreement in writing.
10.4. Severability:
10.4.1. If any provision is found invalid or unenforceable, the remainder shall remain in full force. The invalid term shall be replaced with a valid provision reflecting the original intent.
10.5. Entire Agreement:
10.5.1. This Agreement, including its schedules and attachments, constitutes the entire agreement between the Parties and supersedes all prior agreements relating to its subject matter.
10.6. Signatures and Format:
10.6.1. The Agreement may be executed in electronic or paper form. Both versions have equal legal force.
11. Personal Data Processing
11.1. Definitions and Purpose:
11.1.1. “Personal data” includes any data that can identify an individual (e.g. full name, contact details, email address) provided by the Client during the conclusion or performance of the Agreement.
11.1.2. Personal data is processed for the following purposes:
• Execution and termination of this Agreement;
• Communication with the Client, including updates and technical support;
• Compliance with legal obligations (e.g. tax and accounting);
• Service quality analysis and improvement.
11.2. Collection and Processing:
11.2.1. Personal data may be collected via website forms, email, phone, or during service delivery.
11.2.2. Processing is carried out both automatically and manually, depending on the purpose.
11.3. Data Subject Rights:
11.3.1. Clients may request access to, correction of, or deletion of their personal data. Requests must be submitted via the contact details provided on the RefundLaw website.
11.3.2. Clients may request data deletion where legally permissible. Deletion shall occur within a reasonable time unless a legal basis for retention exists.
11.4. Disclosure to Third Parties:
11.4.1. Personal data may be shared with third parties where necessary to perform the Agreement or comply with legal obligations (e.g. accountants, tax authorities, IT service providers).
11.4.2. Any such sharing is governed by contracts ensuring the third party’s compliance with data protection requirements.
11.5. Data Security:
11.5.1. RefundLaw takes appropriate organisational and technical measures to protect personal data, including encryption, access control, and periodic security reviews.
11.6. Data Retention:
11.6.1. Data is retained only as long as necessary for the purposes stated in clause 11.1.2 and in accordance with legal requirements. It is then deleted or anonymised.
11.6.2. Retention may be extended by legal necessity or at the Client’s request.
11.7. Policy Changes:
11.7.1. RefundLaw may update this data policy at any time. Updates will be published on the website and take effect upon publication unless stated otherwise.
